Terms And Conditions

Gardeners Chinatown Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Chinatown provides gardening and related services to residential and commercial clients. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

If you do not agree to these Terms and Conditions, you should not place a booking or engage our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, business, or organisation requesting or receiving the services from Gardeners Chinatown.

Services means any gardening, garden maintenance, landscaping, clearance, planting, lawn care, hedge trimming, pruning, or related work provided by Gardeners Chinatown.

Site or Property means the garden, grounds, or outdoor area where the services are to be provided.

Agreement means the contract formed between the Client and Gardeners Chinatown, incorporating these Terms and Conditions and any agreed quotation or service description.

2. Scope of Services

Gardeners Chinatown provides a range of gardening and grounds maintenance services. The precise scope of work will be described in our quotation, written confirmation, or agreed service schedule.

Any additional tasks or changes requested after the quotation has been accepted may incur extra charges, which will be confirmed to the Client before the additional work is carried out wherever reasonably possible.

All services are subject to availability and to suitable weather and site conditions. We reserve the right to postpone or adjust services where conditions make it unsafe or impractical to proceed.

3. Booking Process

3.1 Initial enquiries

Clients may request an estimate or quotation by providing details of the services required and the location of the property. We may request photographs, measurements, or further information to provide an accurate estimate.

3.2 Quotations

Any quotation issued by Gardeners Chinatown is an invitation to treat and does not constitute a binding offer until it is accepted by the Client and confirmed by us. Quotations are normally valid for a limited period, which will be indicated on the quotation, after which we may revise or withdraw them.

3.3 Acceptance and confirmation

A booking is deemed accepted when the Client clearly confirms acceptance of the quotation or service proposal and Gardeners Chinatown issues a booking confirmation. Confirmation may be given in writing or another agreed form of communication.

3.4 Changes to bookings

Any requested changes to a booking, including date, time, or scope of work, are subject to our approval and availability. We will use reasonable efforts to accommodate changes, but cannot guarantee that all requests can be met.

4. Access to the Property

The Client must ensure that Gardeners Chinatown has safe, suitable, and timely access to the property at the agreed date and time. This includes access through gates, communal areas, or security systems as appropriate.

If we are unable to gain access to the property or if site conditions prevent work from starting, this may be treated as a late cancellation and a call out or cancellation charge may apply.

The Client is responsible for ensuring that pets, children, and third parties are kept away from the areas where we are working and any machinery or equipment in use, for their own safety and that of our staff.

5. Client Responsibilities

The Client agrees to:

Provide accurate information about the property and the condition of the garden or grounds.

Inform us of any hidden hazards, fragile structures, underground services, cables, pipes, or other risks that could affect the services or pose a safety concern.

Ensure that the garden or site is reasonably clear of personal items, furniture, toys, and obstacles that might prevent us from carrying out the work efficiently.

Obtain any necessary consents from landlords, neighbours, building management, or local authorities where required, for example for tree works, boundary issues, or access through shared areas.

Comply with health and safety advice given by Gardeners Chinatown during or after the provision of the services.

6. Pricing and Payments

6.1 Rates and estimates

Prices may be based on hourly rates, fixed fees, or a combination of both, depending on the nature of the work. Any minimum charges, call out fees, or additional costs will be communicated to the Client before work begins where reasonably possible.

All pricing is quoted in pounds sterling and, unless expressly stated otherwise, is exclusive of any applicable taxes and disposal charges.

6.2 Deposits

For certain services, particularly larger projects or materials heavy jobs, we may require a deposit before confirming the booking. The amount and timing of the deposit will be set out in our quotation or confirmation. Work may not commence until the deposit has been received in cleared funds.

6.3 Payment terms

Unless otherwise agreed in writing, payment for services is due immediately upon completion of the work or within the period stated on the invoice. For ongoing maintenance services, we may invoice periodically in line with the agreed schedule.

Payments must be made using the methods we accept at the time of invoicing. We reserve the right to change accepted payment methods from time to time.

6.4 Late or non payment

If the Client fails to make payment by the due date, we may:

Charge interest on overdue sums at a reasonable commercial rate from the due date until payment is received.

Suspend or cancel future services without liability.

Recover from the Client all reasonable costs and expenses incurred in pursuing the debt.

7. Cancellations and Rescheduling

7.1 Client cancellations

If the Client wishes to cancel or reschedule a booking, notice must be given as early as reasonably possible. Certain services may be subject to a minimum notice period. Where the required notice is not provided, a cancellation fee may be charged to cover our administrative and staffing costs.

For larger projects or works requiring a deposit, cancellation close to the start date may result in loss of some or all of the deposit, particularly where materials have been purchased or specific time slots have been reserved.

7.2 Cancellations by Gardeners Chinatown

We may cancel or reschedule a booking where:

Weather or site conditions make it unsafe or impracticable to carry out the work.

There is a health and safety risk that cannot be adequately managed.

Access to the property is not available or is unsafe.

We are unable to attend due to factors beyond our reasonable control, such as illness, transport disruption, or equipment failure.

Where we cancel, we will use reasonable efforts to offer an alternative date and time. We will not be liable for any indirect losses or inconvenience arising from such cancellation.

8. Waste Handling and Environmental Regulations

8.1 Garden waste

Where agreed, Gardeners Chinatown can remove green garden waste generated from our work. Any such removal may be subject to additional charges, which will be set out in advance or in our quotation.

If waste removal is not included, we may bag or stack green waste neatly at an agreed location within the property for the Client to dispose of through local council or private services.

8.2 Non green waste

We are not obliged to remove non green waste such as builder s rubble, plastics, metals, chemicals, soil contaminated with waste, or general household rubbish, unless this has been expressly agreed as part of the service. Additional charges will apply for such waste handling and will reflect the type, weight, and volume of material.

8.3 Compliance with regulations

Gardeners Chinatown complies with relevant waste management and environmental regulations applicable in the United Kingdom. We will not engage in fly tipping or any unlawful disposal of waste and reserve the right to refuse to remove any material where disposal would breach legal or regulatory requirements.

9. Materials, Plants, and Products

Any materials, plants, turf, compost, or products supplied by Gardeners Chinatown will be selected to meet the agreed specification or, where not specified in detail, to be of reasonable quality suitable for general domestic gardening use.

Natural products such as plants, turf, and timber are subject to variations in appearance, growth, and performance due to factors beyond our control, including weather and soil conditions. While we will use reasonable care in selection and planting, we cannot guarantee specific growth rates, flowering performance, or longevity.

Ownership of materials and products supplied by us may remain with Gardeners Chinatown until full payment for the relevant services has been received.

10. Health and Safety

Gardeners Chinatown takes health and safety seriously and will use reasonable care and skill when carrying out services. Our staff may use powered machinery, tools, and chemicals where needed and appropriate.

The Client must follow any safety instructions we provide and keep children, pets, and others away from work areas and equipment. Certain products or treated areas may require restricted access for a period of time, which will be communicated where relevant.

We reserve the right to refuse to carry out or continue any work that, in our reasonable opinion, would pose an unacceptable risk to health or safety.

11. Liability and Limitations

11.1 Duty of care

We will exercise reasonable care and skill in providing the services. If we are found to be at fault, our liability will be limited as set out in this section.

11.2 Exclusions

Gardeners Chinatown will not be liable for:

Any loss or damage arising from inaccurate information provided by the Client, including undisclosed hazards, underground services, or fragile items.

Damage to plants, lawns, or garden features caused by pests, diseases, extreme weather, acts of nature, or events beyond our reasonable control.

Indirect or consequential losses, loss of enjoyment, loss of profit, or loss of business, even if foreseeable.

Normal wear and tear or deterioration of any part of the garden or property.

11.3 Limitation of liability

To the fullest extent permitted by law, our total liability for any claim arising out of or in connection with the services shall not exceed the total amount paid or payable by the Client for the specific services giving rise to the claim.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for any other matter which cannot lawfully be excluded.

12. Complaints and Service Issues

If the Client is dissatisfied with any aspect of the services, they should contact Gardeners Chinatown as soon as reasonably possible, ideally within a short time of the work being carried out, so that we can investigate and, where appropriate, correct any issues.

We may request photographs, access to the property, or further details in order to assess the issue. Where a problem is found to be due to our workmanship, we will use reasonable efforts to remedy it at no extra cost. If the issue is due to factors outside our control, additional charges may apply for any corrective work requested.

13. Events Beyond Our Control

Gardeners Chinatown will not be liable for any failure or delay in performing our obligations where such failure or delay results from events or circumstances beyond our reasonable control, including but not limited to extreme weather, flooding, storms, fire, industrial disputes, transport disruption, equipment failure, or changes in law or regulations.

Where such events occur, we will attempt to notify the Client and arrange a suitable alternative date or solution where possible.

14. Privacy and Data Protection

We collect and use personal data such as names, addresses, and service details for the purposes of providing and managing our services, handling enquiries, and administering accounts. We will handle personal data in accordance with applicable data protection laws in the United Kingdom.

We will not sell personal data to third parties. We may share information with trusted partners or service providers where necessary to deliver our services, comply with legal obligations, or enforce our rights.

15. Amendments to These Terms

Gardeners Chinatown may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client s booking will apply to that booking. Any substantial changes will normally be published on our main information channels or made available on request.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.

18. Entire Agreement

These Terms and Conditions, together with any quotation or written agreement between Gardeners Chinatown and the Client, constitute the entire agreement between the parties in relation to the provision of the services and supersede any prior discussions, correspondence, or understandings.

No variation of this Agreement shall be effective unless it is recorded in writing and agreed by Gardeners Chinatown.

By placing a booking or using our services, the Client confirms that they have read, understood, and agree to these Terms and Conditions.