Gardeners Chinatown Service Terms and Conditions
These Terms and Conditions set out the basis on which Gardeners Chinatown provides garden-related services to domestic and commercial customers in the UK. By making a booking, confirming an appointment, or accepting a quotation, you agree to these terms. Please read them carefully before instructing us to carry out any work. For the purposes of these terms, references to “we”, “us” and “our” mean Gardeners Chinatown, and references to “you” and “your” mean the customer receiving the service.
Our service may include routine garden maintenance, lawn care, planting, pruning, hedge work, seasonal tidy-ups, soft landscaping, and related outdoor labour. The exact scope of work will depend on the quotation, written agreement, or booking confirmation provided to you. Any task not expressly included in the confirmed service may be treated as an additional chargeable item. We reserve the right to refuse work that is unsafe, unlawful, or outside the reasonable scope of the booking.
These terms are designed to create a clear understanding of the relationship between you and our garden services Chinatown team. They do not affect your statutory rights as a consumer. If there is any conflict between these terms and any specific written agreement agreed for a particular job, the specific written agreement will usually take priority to the extent permitted by law.
Bookings may be made by telephone, email, online form, message, or through any other channel we make available from time to time. A booking is not confirmed until we have acknowledged it and, where required, received a deposit or prepayment. We may ask for details about the property, the garden size, access, parking, waste requirements, and the condition of the site before accepting the booking. This allows us to allocate suitable staff, equipment, and timing.
When you request a quotation, any estimate provided is based on the information available at the time. If the job changes once we attend the site, if access is restricted, or if the actual conditions differ from what was described, we may revise the price and scope accordingly. Gardeners Chinatown aims to keep pricing fair and transparent, but we cannot be bound by inaccurate or incomplete information supplied by the customer.
We may offer a provisional date or time window for attendance, but this is not a guarantee unless expressly stated otherwise. Weather, staff availability, transport delays, and other operational matters can affect scheduling. Where possible, we will notify you of any material change to the booking. If you need to amend an appointment, you should tell us as soon as possible so that we can assess whether a change can be accommodated.
All prices are stated in pounds sterling unless otherwise agreed. Quotes may be provided as fixed prices, hourly rates, or as an estimate. Unless explicitly written as fixed, an estimate is not a final price and may change if the work takes longer or requires additional materials, labour, disposal, or equipment. Any materials purchased on your behalf may be charged separately, together with reasonable handling or delivery costs where applicable.
Payment terms will be confirmed before the work begins or at the point of booking. We may require a deposit for larger, repeat, or specially scheduled jobs. The balance must be paid on completion unless another arrangement is agreed in writing. Accepted payment methods may include bank transfer, card payment, or other methods specified in the booking confirmation. We do not have to release goods, complete further work, or remove waste until cleared payment has been received.
If payment is overdue, we reserve the right to charge reasonable administrative costs and statutory interest where applicable. We may also suspend future services until the account is settled. Any dispute about an invoice must be raised promptly and in good faith. You must still pay any undisputed amount by the due date. Gardeners Chinatown will make reasonable efforts to resolve billing queries, but late payment remains your responsibility unless we agree otherwise.
You may cancel or rearrange a booking by giving us notice as early as possible. The amount charged for cancellation may depend on how much notice you give, whether materials have already been purchased, and whether staff or subcontractors have been assigned exclusively to your job. If you cancel after work has started, you may be charged for the work already completed, any wasted materials, and any costs reasonably incurred.
Where a deposit has been paid, it may be non-refundable in whole or in part if the cancellation is made too close to the scheduled date or if we have reserved a significant amount of time and resources for your booking. We will act reasonably and proportionately when applying cancellation charges. If we cancel a booking for operational reasons, we may offer an alternative date or refund any payment received for the cancelled portion of the service.
If access to the property is not available at the agreed time, or if the job cannot proceed because of missing instructions, unsafe conditions, aggressive animals, locked gates, or failure to obtain necessary permission, this may be treated as a late cancellation or aborted visit. In such cases, reasonable charges may still apply. We are not responsible for wasted attendance costs caused by inaccurate information or failure to make the site ready.
We will carry out services with reasonable care and skill, using suitable methods and equipment for the nature of the work. However, gardening and outdoor maintenance involve inherent risks, including minor surface damage, plant variability, weather effects, hidden obstructions, and pre-existing defects in soil, paving, fencing, irrigation, or structures. You acknowledge that natural variation is part of the service and does not necessarily indicate poor workmanship.
Our liability for loss or damage caused by our negligence is limited to the cost of the relevant service or the amount permitted by law, whichever is lower, except where the law says otherwise. We do not exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be limited. We are not liable for indirect, consequential, or economic losses such as loss of profit, loss of business, or missed opportunities.
You are responsible for informing us of hidden hazards, underground services, fragile items, sprinkler systems, wildlife risks, or other site-specific concerns before work starts. If you fail to disclose relevant information, we will not be liable for damage arising from that omission. We may stop work if we believe the site is unsafe or if continuing would risk injury, property damage, or breach of law. In such circumstances, any completed work remains chargeable.
Waste produced during our services may include grass cuttings, branches, soil, plant matter, packaging, or general green waste. Unless we agree otherwise, waste removal is treated as a separate service and may carry an additional fee. We will not remove hazardous waste, asbestos, chemicals, medical waste, or any item that requires specialist handling unless specifically agreed and lawfully permitted. Any waste handling will be carried out in accordance with applicable UK waste rules and duty of care requirements.
Where we take waste away, you agree that ownership of the relevant waste transfers to us only to the extent necessary to arrange lawful transport, disposal, or recycling. We may sort, compost, recycle, or dispose of green waste through appropriate facilities. You must not ask us to dispose of controlled or prohibited materials. If such materials are discovered during the service, we may suspend work and charge for time spent dealing with the issue or making the site safe.
When waste is left on site at your request, you are responsible for its lawful storage, containment, and final disposal unless we have expressly agreed to remove it. You must ensure that waste does not create a nuisance, obstruction, or health and safety risk. If a local authority, landlord, managing agent, or other third party imposes requirements relating to waste presentation or removal, it is your responsibility to make sure those requirements are met.
Customers must ensure that the property is accessible and that any required permissions, consents, or notices are obtained before the service date. This includes permission from landlords, freeholders, residents’ associations, managing agents, or neighbours where relevant. You are responsible for ensuring that the work we are asked to do does not breach lease terms, planning restrictions, conservation controls, or other applicable rules. If permission is not in place, we may refuse to proceed or may stop work if compliance becomes an issue.
We may photograph the work for record-keeping, quality control, insurance, or internal training purposes, provided that such use is lawful and does not identify you unnecessarily. Any personal data collected in connection with a booking will be handled in line with applicable data protection laws and used only for legitimate business purposes connected with the service, payment, administration, and compliance. We do not accept responsibility for the content of third-party websites or services linked from our communications.
If any term is found to be unlawful, invalid, or unenforceable, that term will be treated as removed to the minimum extent necessary and the remaining terms will continue in full force. No failure or delay by us in enforcing any right shall be treated as a waiver of that right. Any variation to these Terms and Conditions must be agreed in writing by an authorised representative of Gardeners Chinatown.
These terms are governed by the laws of England and Wales, and any dispute arising from or connected with the service, the booking, or these Terms and Conditions will be dealt with by the courts of England and Wales. If you are a consumer and live in another part of the UK, you may still benefit from any mandatory protections that apply to you under the law of your place of residence, where those protections cannot be waived.
By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions for Gardeners Chinatown services. They are intended to provide a fair and practical framework for our work, covering the booking process, payment expectations, cancellations, liability, waste handling, and legal compliance. If you require a written version of the agreed service scope, it should be requested before work begins so that both sides have a clear record.
The service continues on the basis that professional judgement will be used on site where reasonable, but only within the limits of the agreed scope and applicable law. Any additional work requested during the visit may be subject to extra charges and may require fresh approval before it is carried out. These terms apply to the extent permitted by law and are designed to support clear, lawful, and reliable gardening services in the UK.